Contact us online

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For more information about our policy on customer contacts, please see our Compliments, Complaints and Suggestions page.

Opening times

Our offices are open: Monday to Friday 9am to 5pm

Call Centre Opening Hours are: Monday to Friday 8am to 6pm*

*Outside these hours, we operate an emergency repairs service only. 
Please note – the Call Centre closes every Thursday between 10:00am -12:00pm for training purposes. All calls received during this time will be automatically diverted to our emergency repairs service. Calls are recorded for training and quality purposes.

You can call us on Freephone 0800 169 2407, or direct dial: 01282 686300.

Our address

Calico
Centenary Court
Croft Street
Burnley
Lancashire BB11 2ED

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