Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services. Click here.

Important Information
Coronavirus (COVID-19)

This page was last updated on 27 March 2020.

We are constantly monitoring this situation and will continue to follow the latest advice and guidance as provided by the Government. We will update this page if the situation changes and we need to provide further information to you.

See the latest guidelines

Statement from Anthony Duerden, Chief Executive of The Calico Group regarding services and COVID-19

27th March 2020

“As week draws to a close and the country is in lock-down for all but essential activity, I would like to give you an update on the measures we have taken across The Calico Group to ensure the safety of our customers and staff.

“In line with Government guidance and social distancing guidelines, our offices and new-build developments are now closed with most support having moved to telephones or online.

“We are still delivering essential services across the North West including domestic abuse support through SafeNet, homelessness services through Gateway, emergency repairs for Calico Homes customers, residential care at Barley View, and drug and alcohol services the Delphi and Acorn.

“We are also working hard to prepare a number of empty homes in Burnley for rough sleepers who need to self-isolate, which our Ring Stones teams are helping us to deliver.

“Wherever our staff are working to deliver critical services such as these, they will always carry ID and will be observing the highest levels of social isolation and safe working. We are working closely with the Police and Local authorities to do this in all areas.

“Thanks to the hard work and commitment of our staff and partners, people are continuing receive the help and support they need at this time – in incredibly challenging circumstances; around the clock, seven days a week.

“My thanks and appreciation go to our nurses, care assistants, support workers, repairs operatives, volunteers and everyone else who is doing an incredible job and making such a real difference in our communities.”

24th March 2020

“We have been reviewing the latest guidance following the Government’s announcements last night and the new measures we must all take to protect people’s lives in our communities and across the country.

“As the situation has developed, we have aimed to deliver the best services possible whilst significantly reducing the amount of face to face contact we have with customers and colleagues.

“Following the latest measures introduced by the Government, we have taken the decision to close our remaining offices to the public and reduce a number of our non-critical services.

“I would like to reaffirm our commitment to prioritise those in the most need and do the best we can to support people through these extraordinary times.

“We are continuing to ensure that critical services and emergency repairs are still available wherever needed. In most cases, we are now offering support over the telephone or online.

“I would like to remind everyone that social distancing is more important than ever and will save lives – please stay at home and stay safe if you can.

“I would also like to thank all our staff who have been delivering critical services to vulnerable people throughout this crisis, and our customers for their patience and understanding.”

23rd March 2020

“Across the country we are seeing that we all need to make big changes if we are to save lives and protect the most vulnerable in our communities.

“I would like to reassure all our customers and partners that we continuing to deliver the services people most need, even if that means finding new, safer ways of working which follow important guidelines for social distancing and self-isolation.

“It is inevitable that there will be some things that we will be unable to do safely – such as providing face to face services in office locations – but we are continuing to provide online and telephone assistance where we can.

Important changes to services, and helpful contact information will be posted on our websites and through social media. We appreciate your patience and support whilst we do our best to keep our staff and other customers safe.

“Our Calico Homes repairs team continue to focus on emergencies and urgent repairs, within safe guidelines however non-urgent works have been suspended to minimise the risk and exposure to our tenants. More information can be found here.

“We are proud to be supporting the Burnley Together initiative, which aims to help people across the town to find help and support if they are struggling or worried. Together with other charities, agencies and volunteers we are helping co-ordinate help and support for residents across the borough during the coronavirus outbreak.

“We are also continuing to ensure help is available for anyone who are being affected by domestic abuse – many of who will be under greater threat whilst isolated with abusive partners at this time. SafeNet and Lancashire Refuges can be contacted via their websites – where we will also be implementing live chat support in coming days.

“Please continue to check this page and our individual company websites and social media regularly for updates.

“Again, we would remind everyone that social distancing is more important than ever and will save lives – please stay at home and stay safe if you can.”

19th March 2020

“We know there is a lot of information being shared widely in the media regarding the outbreak of COVID-19 and that this is causing concern.

Despite the spread of this virus, we are doing our very best to continue providing the most essential services to our customers. At present, our priority is to put as many measures in place as we can, to protect customers and colleagues and to make sure we can continue to deliver our services and support.

We’re continuing to follow Government advice and want to reassure tenants that no one in our homes will be evicted because of coronavirus. For more information on this please visit

In regards to SafeNet, we are always here to help those who need it, and at present, we are still taking referrals to our refuges and support services across the North West. For more information please visit

While we hope to return to normal soon, the rapidly changing situation may mean we have to make further changes to services or provide them differently.

We’re limiting all non-essential face-to-face contact where appropriate, and contact with customers may be via telephone and you could be asked a series of questions relating to symptoms of the COVID-19 virus before a member of staff visits with you.

If you are in recovery and your support groups have been cancelled we have extra phone support available.

Please check this page and our individual company websites and social media regularly for updates.

In challenging times, our neighbourhoods and communities can be a great source of support. The residents at our Barley View care home are becoming pen pals with some of our Group colleagues whilst visitation has been suspended.

Showing kindness to neighbours and helping others out is really important. We’re all in this together.

We appreciate your patience and understanding during this time.”

18th March 2020

“As coronavirus fears spread around the United Kingdom we are determined to do everything we can to support our customers and our people.

As a Group, we deliver a wide range of diverse services and will continue to deliver these services in the best way possible, offering support where it is needed the most.

The situation is changing all the time and we are reviewing the government advice on a daily basis. Please be reassured that customer and staff safety remains our first priority.” 

17th March 2020

Chief Executive Anthony Duerden said:

“I would like to reassure our customers, staff and partners that we are working hard to keep all The Calico Group’s essential services open, and make sure that the people who most need support will continue to receive it during these challenging times.

“As the situation with COVID-19 is developing quickly, we are following Government and public health guidance to continue delivering our front-line services whilst minimising the risk to our staff and customers.

“Further information and advice will be shared through our website and social media channels as it becomes available.”

Customers who have been told to self-isolate

Customers who have been told to self-isolate by NHS 111 are asked to inform us at the earliest opportunity by calling 01282 686300

Stopping the spread

Personal hygiene is the most important way we can tackle COVID-19, especially washing hands more; and the applying the ‘catch it, bin it, kill it’ strategy for those with coughs and sneezes (this will help in delaying the peak of the infection). Washing hands for 20 seconds is central to prevent and slow the spread of the virus.

Where to find further information:

For further information and how to protect yourself from the virus

Please see below for the most recent information from Barley View regarding COVID-19 and how we are working to ensure the safety of our residents and staff.

Update: 13/03/20

Letter 13th March 

Update: 17/03/20

17th March Letter

There are specific recommendation/requirements we are asking to be followed in line with the Governments advice and more about these can be found here.