Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services. Click here.

Our Voice

Posted on 27 March 2020

my thanks and appreciation

As week draws to a close and the country is in lock-down for all but essential activity, I would like to give you an update on the measures we have taken across The Calico Group to ensure the safety of our customers and staff.

In line with Government guidance and social distancing guidelines, our offices and new-build developments are now closed with most support having moved to telephones or online.

We are still delivering essential services across the North West including domestic abuse support through SafeNet, homelessness services through Gateway, emergency repairs for Calico Homes customers, residential care at Barley View, and drug and alcohol services the Delphi and Acorn.

We are also working hard to prepare a number of empty homes in Burnley for rough sleepers who need to self-isolate, which our Ring Stones teams are helping us to deliver.

Wherever our staff are working to deliver critical services such as these, they will always carry ID and will be observing the highest levels of social isolation and safe working. We are working closely with the Police and Local authorities to do this in all areas.

Thanks to the hard work and commitment of our staff and partners, people are continuing receive the help and support they need at this time – in incredibly challenging circumstances; around the clock, seven days a week.

My thanks and appreciation go to our nurses, care assistants, support workers, repairs operatives, volunteers and everyone else who is doing an incredible job and making such a real difference in our communities.

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