Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services. Click here.

Our Voice

Posted on 19 March 2020

new measures to protect customers and colleagues

We know there is a lot of information being shared widely in the media regarding the outbreak of COVID-19 and that this is causing concern.

Despite the spread of this virus, we are doing our very best to continue providing the most essential services to our customers. At present, our priority is to put as many measures in place as we can, to protect customers and colleagues and to make sure we can continue to deliver our services and support.

We’re continuing to follow Government advice and want to reassure tenants that no one in our homes will be evicted because of coronavirus. For more information on this please visit https://calicohomes.org.uk/covid-19-service-updates-and-information/

In regards to SafeNet, we are always here to help those who need it, and at present, we are still taking referrals to our refuges and support services across the North West. For more information please visit https://safenet.org.uk/covid-19-service-updates-and-information/

While we hope to return to normal soon, the rapidly changing situation may mean we have to make further changes to services or provide them differently.

We’re limiting all non-essential face-to-face contact where appropriate, and contact with customers may be via telephone and you could be asked a series of questions relating to symptoms of the COVID-19 virus before a member of staff visits with you.

If you are in recovery and your support groups have been cancelled we have extra phone support available.

Please check this page and our individual company websites and social media regularly for updates.

In challenging times, our neighbourhoods and communities can be a great source of support. The residents at our Barley View care home are becoming pen pals with some of our Group colleagues whilst visitation has been suspended.

Showing kindness to neighbours and helping others out is really important. We’re all in this together.

We appreciate your patience and understanding during this time.

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