As part of their long-term commitment to continually improve customer-focused care, Calico Homes, part of The Calico Group, has announced the appointment of two brand new roles.
Paul Lowe joined Calico Homes this week as Head of Operations. Paul’s newly created role will lead the front-line service teams, with a substantial focus on improving performance and ensuring that services better suit the needs of customers.”
Paul has a strong background in the social housing sector and Local Government. His previous position as a Business Change Programme Manager primarily focused on working to help operational teams realise their full potential, including improving customers’ experience and satisfaction with their services.
Paul says, “I’m looking forward to help deliver a better, more efficient service for our customers, and really making a difference in our communities throughout better housing and wellbeing support.”
Alison Leach also joined Calico Homes this week as Head of Business Assurance. This new role will help to steer and strengthen performance oversight and ensure that Calico Homes continues to provide value for money.
Alison has worked in the housing sector for more than 18 years, including gaining invaluable customer-facing experience as a Neighbourhood Manager. This has enabled her to develop a real understanding of the people at the heart of social housing, and in turn, successfully support teams in providing the best possible levels of service and support for customers.
Alison says, “I’m excited about coming to work for Calico Homes and starting my new role as Head of Business Assurance. I’m keen to understand what part I can play in making the organisation the best we can possibly be and making a real difference to people’s lives.
Mark Beach, Managing Director at Calico Homes, says: “We are really excited to have Alison and Paul joining us at Calico Homes. We have worked hard to keep essential services and support going for customers during the pandemic, and these new roles will provide us with additional capacity to support future improvements to customer services and the delivery of quality homes.”