Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services. Click here.

Our Voice

Posted on 23 March 2020

we all need to make big changes if we are to save lives

Across the country we are seeing that we all need to make big changes if we are to save lives and protect the most vulnerable in our communities.

I would like to reassure all our customers and partners that we continuing to deliver the services people most need, even if that means finding new, safer ways of working which follow important guidelines for social distancing and self-isolation.

It is inevitable that there will be some things that we will be unable to do safely – such as providing face to face services in office locations – but we are continuing to provide online and telephone assistance where we can.

Important changes to services, and helpful contact information will be posted on our websites and through social media. We appreciate your patience and support whilst we do our best to keep our staff and other customers safe.

Our Calico Homes repairs team continue to focus on emergencies and urgent repairs, within safe guidelines however non-urgent works have been suspended to minimise the risk and exposure to our tenants. More information can be found here.

We are proud to be supporting the Burnley Together initiative, which aims to help people across the town to find help and support if they are struggling or worried. Together with other charities, agencies and volunteers we are helping co-ordinate help and support for residents across the borough during the coronavirus outbreak.

We are also continuing to ensure help is available for anyone who are being affected by domestic abuse – many of who will be under greater threat whilst isolated with abusive partners at this time. SafeNet and Lancashire Refuges can be contacted via their websites – where we will also be implementing live chat support in coming days.

Please continue to check this page and our individual company websites and social media regularly for updates.

Again, we would remind everyone that social distancing is more important than ever and will save lives – please stay at home and stay safe if you can.

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