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Posted on 24 March 2020

prioritising those most in need

We have been reviewing the latest guidance following the Government’s announcements last night and the new measures we must all take to protect people’s lives in our communities and across the country.

As the situation has developed, we have aimed to deliver the best services possible whilst significantly reducing the amount of face to face contact we have with customers and colleagues.

Following the latest measures introduced by the Government, we have taken the decision to close our remaining offices to the public and reduce a number of our non-critical services.

I would like to reaffirm our commitment to prioritise those in the most need and do the best we can to support people through these extraordinary times.

We are continuing to ensure that critical services and emergency repairs are still available wherever needed. In most cases, we are now offering support over the telephone or online.

I would like to remind everyone that social distancing is more important than ever and will save lives – please stay at home and stay safe if you can.

I would also like to thank all our staff who have been delivering critical services to vulnerable people throughout this crisis, and our customers for their patience and understanding.

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